The All-in-One Review Engine for Shopify Merchants

Shopify

Private App Development

Trust, Engage, Convert

Let’s face it — customers trust other customers more than any ad campaign. Reviews, Q&A, and social proof are now the ultimate decision-making triggers. But managing all of it inside Shopify can be messy — scattered plugins, inconsistent designs, manual moderation, and missed opportunities for engagement.

That’s where TrustLoop steps in. We built TrustLoop as a centralized, AI-powered platform that lets Shopify merchants collect, manage, and showcase customer feedback in one place — while driving measurable sales lift. From customizable review widgets to automated email campaigns, every feature was crafted to help merchants turn feedback into conversions.

We aimed for an enterprise-grade review and engagement hub. The process started with mapping merchant pain points: lack of integration, scattered widgets, no analytics connection, and high moderation load.

Over several sprints, we built:

A real-time dashboard for performance tracking (reviews, conversion rate, ratings, and response time).

Reviews Manager for publishing, filtering, and bulk importing feedback.

Q&A Engine to handle product-specific customer questions.

Email Campaigns with open/click/conversion tracking.

Widget Builder allowing merchants to customize colors, layout, and display rules without touching code.

AI Moderation that flags high-risk or spam content instantly.

Advanced Analytics linking review presence to sales uplift (+23% conversion impact in tests).